Help Center
Frequently Asked Questions
Everything you need to know about sourcing with Supplymo
Getting Started
How do I start sourcing with Supplymo?
Send us a product link or your requirement. We usually return a quote within 24 hours.
What products can you source?
If it can be manufactured in China, we can usually source it through vetted supplier networks.
Do I need a registered company?
No. We work with individual sellers, startups, and established businesses.
Pricing & Payment
How does the 5% service fee work?
The service fee applies to factory product cost. Shipping and duties are billed at actual cost.
Are there hidden fees?
No. We provide itemized costs and transparent charge breakdowns.
Is payment secure?
Yes. We support escrow-style flows with staged payments tied to production and QC milestones.
Quality & Shipping
What if quality does not match requirements?
We run QC before final shipment and help resolve issues through replacement, rework, or refund paths.
How long does shipping take?
Typical ranges: air 7-15 days, sea 25-40 days, express 3-7 days.
Do you support DDP shipping?
Yes. DDP options are available for many destinations.