FAQ

Frequently Asked Questions

Clear answers for buyers making sourcing decisions.

Registered entity

Yiwu, Zhejiang

24h response

Beijing time 08:00–20:00

5-step QC

Photo/video evidence

Payment ready

Bank transfer / WorldFirst

24h
first response
5 steps
QC checklist
08:00–20:00
working hours

Getting started

Do you work with small brands?
Yes, if you have a product direction and real order intent. If you are still exploring, start with the toolkit and blog to validate the opportunity.
Can you help if I already found a supplier?
Yes. We can validate the supplier, compare cost, and flag execution risks before you move forward.
What if I only need one part of the process?
We can scope partial support such as supplier screening or QC coordination. We confirm fit before moving into delivery.

Supplier and sourcing

How do you screen suppliers?
We look at category fit, response reliability, production stability, and compliance signals before shortlisting suppliers.
Do you work with factories or trading companies?
Both, but we explain trade-offs clearly and prioritize factory-direct options when it reduces risk.
Can you source beyond 1688?
Yes. We use 1688, direct factory networks, and offline sourcing channels depending on the category.

Pricing and scope

How do you charge?
We charge a transparent service fee based on scope and order complexity. Factory and logistics costs stay visible.
Can you estimate landed cost before I place an order?
Yes. We use calculators and supplier quotes to estimate landed cost before you commit.
Is there a minimum order value?
We do not enforce a strict minimum, but we focus on buyers with a real sourcing decision in motion.

Shipping and QC

Do you support Amazon FBA labeling and prep?
Yes. We align packaging, labeling, and prep requirements before shipment.
How do you handle QC?
We coordinate inspections and share photo or video evidence before shipment release.
Can you manage shipping and documentation?
Yes. We can coordinate freight options and help with documentation and compliance steps.

Still unsure if this is a fit?

Share your sourcing stage and we will confirm fit within 24 hours.

Support team
Talk to Supplymo