1
Before quote approval
The request can stop; no supplier purchase has been authorized.
No supplier purchase committedRefund and cancellation policy
Refund and cancellation policy — United Kingdom
Refund and cancellation depend on what has already been approved, purchased, received, prepared, shipped, or paid to a third party.
Last updated: 24 July 2026
The recoverable amount depends on the exact stage, completed work, supplier response, carrier status, and third-party costs. Supplymo confirms these facts before stating an outcome.
Refund stages
The current stage controls the review
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After approval, before supplier purchase
Work already performed or payment-processing cost may be deducted when applicable.
Completed work reviewed3
After supplier purchase
Supplier terms, stock status, return acceptance, China freight, and committed costs control what can be recovered.
Supplier-dependent4
After receiving or prep
Receiving, inspection, photo, label, repack, storage, or other completed work is normally non-refundable.
Completed work normally retained5
After outbound shipping
Carrier, customs, destination, return, and insurance rules control the remaining options.
Carrier and official rules applyPrinciples
How the policy works in practice
Quote-first reduces early cancellation risk
No supplier purchase is authorized before the written quote is approved and the required payment is recorded.
Committed costs cannot be invented away
Supplier payments, domestic freight, warehouse work, labels, storage, carriers, duties, taxes, and processing costs are reviewed as evidence.
Every decision needs a written stage record
Supplymo states what was approved, completed, committed, recoverable, or still awaiting a third-party decision.
Refund factors
Changes that can affect the refund
A cancellation request is reviewed against the written quote, approval record, supplier order, warehouse work, and shipment evidence.
Supplier cancellation, price change, shortage, defect, or return refusal
Completed report, purchasing, warehouse, prep, storage, or shipping work
Payment processor, currency, carrier, duty, tax, and third-party fees
Incorrect buyer information, late approval, restricted goods, or destination rejection
Request a review
How to request a review
Contact support@supplymo.com with the Check, quote, order, or shipment reference and explain the requested cancellation or refund. Supplymo will state the current stage, committed costs, evidence, and available next action.
Contact supportInclude these details
Check, quote, order, or shipment reference
What you want to cancel or change
Reason for the request and when it was noticed
Relevant supplier messages, photos, tracking, or payment evidence
FAQ
Refund and cancellation FAQ
For a specific order, contact support with the reference so the current stage can be verified. Contact support
Can I cancel before approving a quote?
Yes. No supplier purchase has been authorized. Supplymo will confirm whether any separate paid work was already requested or completed.
What happens after I approve a quote?
Supplier coordination or other approved work may begin. Completed work and payment-processing cost are reviewed before an amount is stated.
Can I get a refund after the supplier is paid?
It depends on the supplier’s cancellation or return decision, stock or shipment status, China freight, and other committed costs.
Are warehouse work or shipping costs refundable?
Completed receiving, inspection, photos, labels, repack, storage, and outbound shipping are normally committed. Carrier or third-party terms may control the remaining options.
How do I request a cancellation or refund?
Send support the reference, requested change, reason, and relevant evidence. Supplymo will reply with the recorded stage, committed costs, and available next action.
Next step
Ask before approving if a cancellation boundary is unclear
If a cancellation boundary is unclear, ask before approving the quote or authorizing supplier purchase.