CRM and case records
Messages and service events may be organized in a customer timeline and linked to the relevant check, quote, payment, order, parcel, issue, consent, and next action.
Privacy policy
Privacy policy — Australia
This policy explains how Supplymo handles product links, images, contact details, account data, quote and order records, warehouse evidence, support messages, analytics, and AI-assisted operational records.
This policy covers the Supplymo website, product checks, customer accounts, assisted sourcing operations, and connected service communications.
Plain-language summary
Data is collected for a defined sourcing task
Supplymo asks for the minimum useful context to review a product, prepare a quote, coordinate an approved order, preserve evidence, provide support, and protect the service.
Information we collect
Information you submit
Category
Examples
CategoryInformation you submit
ExamplesName, email, WhatsApp, company or store name, product links, images, descriptions, variants, quantity, destination, platform, prep needs, messages, and support context.
CategoryService-generated records
ExamplesProduct-check results, quotes, approvals, order status, receiving notes, warehouse photos, prep records, shipping quotes, tracking, and payment status.
CategoryAccount and login data
ExamplesName, email, profile image, login identifier, preferences, access events, and security records when an account or external login is used.
CategoryAutomatically collected information
ExamplesIP address, browser and device type, pages visited, referring URL, approximate location, cookies, security logs, and abuse-prevention metadata.
CategoryInformation not needed for the service
ExamplesFull card number, government ID, store or supplier passwords, end-customer lists, and unrelated sensitive personal data should not be submitted.
How information is used
Why the data is used
To provide checks, quotes, approved-order coordination, communication, security, accounting, dispute handling, service improvement, and required records.
Product checks and quotes
Customer communication
Approved order operations
Security, records, and improvement
CRM, AI, and WhatsApp
Connected tools remain purpose-bound and reviewable
Approved providers may help route requests, summarize conversations, retrieve approved knowledge, or draft replies. AI does not authorize payment, purchase, refund, shipment, or a customer promise.
AI-assisted work
AI may retrieve approved knowledge, summarize, identify missing fields, or prepare a draft. It does not authorize supplier contact, payment, purchase, refund, shipment, or a customer commitment.
WhatsApp permission
Providing a number is not notification consent. Transactional updates require a separate permission, remain limited to the stated purpose, and can be withdrawn.
Legal bases and business purposes
Privacy rights and legal bases can vary by location
Processing may rely on a requested service, contract performance, legitimate operational and security interests, legal obligations, or consent where required.
Requested service or contract
Legitimate operational interests
Consent where required
Legal obligation
How information is shared
Only needed parties should see operational details
Access is limited to the fields needed for the approved service, security, payment, recordkeeping, or lawful request.
Data may be shared only as needed with hosting, authentication, email, payment, storage, analytics, supplier, warehouse, inspection, logistics, or professional service providers.
Cloud and authentication
Email, messaging, and CRM
Payment processors
Suppliers and 1688 sellers
Warehouse, prep, and logistics
Professional advisers or authorities
International transfers
International transfers
A cross-border sourcing workflow can involve China and the destination market. Reasonable contractual, access, and minimization safeguards are used where applicable.
Cookies, retention, and security
Controls should be practical and specific
Cookies and analytics
Necessary security and preference storage may be used. Analytics is limited to understanding public-page and workflow performance; direct payment credentials are not collected by analytics.
Retention and security
Records are retained only as long as needed for the service, legal, accounting, security, or dispute purpose. Access is restricted and sensitive data should not be submitted unless required.
Security controls
HTTPS, access controls, limited internal access, data minimization, provider access only where needed, and abuse prevention protect the workflow. No online system can promise absolute security.
Your rights and choices
Your choices and rights
Depending on location, a person may request access, correction, deletion, restriction, objection, portability, consent withdrawal, or a privacy complaint.
Privacy requests
Questions about Supplymo data handling?
Use the contact page for privacy questions, account requests, consent withdrawal, or concerns about submitted product data.