Supplymo
AustraliaEN-AU/legal/terms

AU terms

Supplymo terms for Australia sourcing support

These terms explain the service boundary for Australia product checks, quotes, assisted ordering, warehouse evidence, prep, shipping support, cancellations, and refund review.

Service boundaries

A quote does not become a purchase until approved and paid.

Supplier price, stock, product quality, China-to-Australia parcel, air, sea, and local fulfilment handoff, and GST/import value, biosecurity, material claims, wood/plant/food-contact risk, and packed dimensions can change.

Restricted, branded, compliance-sensitive, or abnormal goods may be declined.

No fixed GST, duty, biosecurity acceptance, freight, clearance, delivery time, supplier quality, or platform approval is promised.

1688 Australia

Service boundaries for Australia

Australian sellers checking 1688 product fit, supplier risk, shipping and inspection needs before supplier payment.

Product checks are advisory

They help decide whether to proceed, quote, sample, ask for more information, or stop. They do not guarantee sales, import approval, or platform acceptance.

Assisted order work starts after approval

Supplier payment, China receiving, prep, photos, shipping handoff, and issue handling follow the approved quote and actual order status.

Refund and cancellation depend on stage

Before supplier payment, cancellation is simpler. After supplier purchase, prep, shipping, or provider fees, committed costs may limit refund options.

Official-source boundary

No fixed guarantee

Oceania

Australia pages should use ABF, ATO GST, biosecurity, and Australia import restrictions as review boundaries. Supplymo can prepare the buyer's question set and quote inputs, but it does not replace official classification, importer responsibility, carrier acceptance, or local platform rules.

FAQ

Australia page FAQ

How is this Australia page different from other English markets?

It keeps Supplymo's quote-before-payment workflow, but the local review depends on ABF, ATO GST, biosecurity, and Australia import restrictions, Shopify, Australian marketplace, local fulfilment, and homeware/accessory testing, and GST/import value, biosecurity, material claims, wood/plant/food-contact risk, and packed dimensions.

What should I send before requesting a quote?

Send the product link or image, quantity, variants, destination, sales channel, package data if available, prep needs, and anything known about material photos, packaging proof, packed dimensions, supplier confirmation, and biosecurity clues.

What usually changes the result for Australia?

GST/import value, biosecurity, material claims, wood/plant/food-contact risk, and packed dimensions can change whether the product should move to quote, sample first, manual review, or stop before supplier payment.

Can Supplymo guarantee the final outcome?

No. Supplymo can prepare a check and quote, but it does not guarantee GST, duty, biosecurity acceptance, freight, clearance, delivery time, supplier quality, or platform approval.

What is the next action after reading this page?

Start with a product check. The goal is to expose missing fields and decide whether a quote is worth preparing before any supplier payment.

Next step

Review the Australia quote before payment

The quote is where product, cost, risk, payment, and service boundaries should become explicit for a specific order.