How Supplymo works, answered
Clear answers before you submit a product link, request an assisted 1688 order quote, or ask Supplymo to handle labeling, prep, and shipping from China.

Getting started
How Supplymo works, 1688 basics, and how to start your first product check.
10 answers
Can foreigners buy from 1688?
It may be possible, but language, payment, China-side receiving, supplier communication, and shipping can become blockers. Supplymo turns that into a quote-based assisted order workflow.
Is 1688 cheaper than AliExpress?
The unit price is often lower, but MOQ, China domestic shipping, service fees, prep, and international shipping can change the decision. Check landed cost before supplier payment.
Is 1688 good for Shopify or TikTok Shop sellers?
It can work for sellers with a clear product and a willingness to test small batches. It is not a first-stage replacement for daily automated one-by-one dropshipping.
Do I need a 1688 account or Alipay?
If you request assisted ordering through Supplymo, you do not need to handle the 1688 ordering details yourself. Supplymo prepares a quote and only proceeds after approval.
What happens after I submit a product link?
Supplymo checks 1688 match quality, rough cost, MOQ pressure, prep needs, route fit, and risk. A product check does not automatically create a purchase.
Do I need to log in to submit a product check?
No. The first product check can start without login. Login or a private link is used later for quotes, order confirmation, photos, and tracking.
Can I submit an AliExpress, Shopify, Amazon, TikTok, CJ, or 1688 link?
Yes. The goal is to decide whether there is a practical 1688 sourcing route for the product clue you already have.
Does a product check guarantee the product is worth buying?
No. It is a cost and risk decision aid. Sales results, platform review, import rules, and category compliance remain the buyer’s responsibility.
When do I need to log in?
Initial product checks can start without login. Formal quote review, order confirmation, warehouse photos, messages, and tracking use secure access or a private link.
Do you support Google login?
Google login is available for secure account stages so it does not block the first product submission.
Sourcing & quotes
Supplier routes, assisted orders, MOQ, and quote decisions before payment.
5 answers
Do you order directly from 1688 for me?
After quote approval, Supplymo can assist with ordering, China-side receiving, photos, light prep, and shipping handoff.
Do you negotiate with 1688 suppliers?
Supplier negotiation is not the default first-stage workflow. The focus is cost transparency, feasibility review, and controlled execution.
Can you handle small test orders?
This is the preferred first-stage route, but feasibility depends on MOQ, supplier behavior, product type, and processing cost.
Can I manage multiple products?
You can submit multiple products, but Supplymo is not a complex procurement SaaS. Formal requests move into a quote or assisted-order workflow.
Do you guarantee the lowest 1688 price?
No. Supplymo focuses on transparent cost, practical risk, and controlled execution, not lowest-price guarantees.
Quality & evidence
Labels, prep, photo confirmation, and the limits of quality evidence.
6 answers
Can Supplymo remove Chinese labels?
Supplymo can quote visible label removal or re-labeling when the packaging allows it. It cannot guarantee every trace or printed package mark can be removed.
Can you add SKU, barcode, or FNSKU labels?
Yes, when the buyer provides the label files and requirements. FNSKU is treated as an Amazon FBA-specific prep case.
Can you polybag or repack products?
Simple polybagging and simple repack can be quoted. Complex custom packaging, kitting, or assembly is not a default first-stage service.
Is photo confirmation the same as full QC?
No. Photo confirmation is basic visual evidence. It is not a full third-party inspection, compliance test, or quality guarantee.
Do you guarantee product quality?
No. Basic photos and counts are not full QC. Deeper inspection or certification needs separate handling and may be outside scope.
Can you guarantee my product will sell or pass platform review?
No. Sales performance, platform approval, compliance, import eligibility, and category risk remain the buyer’s responsibility.
Payment & fees
What a quote can include, when payment happens, and why shipping stays estimated.
4 answers
Is the first product check free?
Yes. The initial feasibility answer is free. The standard price of a complete written report is $29; during the limited-time launch offer, the promotional price is $0 (free), with no report payment or card required. Supplier outreach, samples, orders, and high-touch operator work remain separately quoted. Assisted ordering remains 5% of order value with a $79 minimum; prep, warehouse work, and shipping remain quote-based.
Do I pay before Supplymo buys from 1688?
No. Supplymo does not purchase from a supplier before the quote is prepared, approved by the customer, and the required payment is recorded.
What is included in an assisted order quote?
A quote can include product cost, China domestic shipping, service fee, prep fee, international shipping estimate, risk notes, and quote validity.
Why is final shipping not fixed before purchase?
Actual weight, volume, packaging, consolidation, product restrictions, and route affect shipping. The amount becomes clearer after goods are received and packed.
Shipping & customs
Receiving, shipping routes, duties, taxes, and restricted-product boundaries.
4 answers
Can Supplymo ship to my customer, 3PL, FBA, or TikTok-related destination?
Supplymo can prepare shipping quote or handoff options after destination, packed size, weight, route, and product restrictions are clear.
Can you ship directly from the 1688 supplier to my customer?
The safer first-stage route is China-side receiving before prep and photo confirmation. Direct shipment can be reviewed case by case.
Do you handle customs duty or tax advice?
No. Destination-country duty, tax, import rules, and marketplace compliance remain buyer responsibilities and require official-source review.
What products are not accepted?
Counterfeit, infringing, dangerous, unsafe, platform-prohibited, hard-to-ship, or unclear high-risk goods may be declined or manually reviewed.
After-sales
Cancellations, order status, and tracking after you submit.
3 answers
Can I cancel after a quote?
Before quote approval, the request can stop. After approval and purchase, product cost, shipping, and handling costs may already be committed.
When will I get tracking?
Tracking is created after quote approval, purchase, receiving, prep, route selection, and outbound shipment handoff.
Where can I see quote or order status?
Formal requests use private quote or account access for quotes, orders, timeline, photos, fees, messages, and tracking.
Ready to check a real product?
Submit the product clue first. Supplymo will tell you whether the 1688 route is worth moving into a quote.
32 help answers
