{ "schemaVersion": "supplymo.1688-aftersales-visibility-evidence.v1", "studyId": "2026-08-11-1688-aftersales-visibility", "collectedOn": "2026-08-11", "evidenceVersion": 1, "provenance": { "publisher": "Supplymo", "sourceAggregateFormat": "Local read-only API sample (JSON, repository-tracked)", "sourceAggregateSha256": "56a7b835650898e69159edead965b607ce39a6b0a2a946c9d7cd4d11f0a44e06", "samplingScript": "scripts/research/sample-1688-aftersales-claims.mjs", "probeScript": "scripts/research/probe-1688-returns-warranty.mjs", "sanitization": "No supplier identity is present in this file. The sampling script records the keyword, the numeric and boolean after-sales fields, and two seller badges only. Offer IDs are held in the raw sample for ambiguity diagnosis and are not published here. Shop names, company names, titles, prices and contact details are never written to either file.", "namedAuthor": null, "namedReviewer": null, "attributionNote": "This evidence file does not assert a named author or human reviewer. A public page using it must carry its own byline and state who checked the figures." }, "methodology": { "sourceApi": "com.alibaba.fenxiao.crossborder:product.search.keywordQuery + product.search.queryProductDetail (read-only)", "platform": "1688, the domestic Chinese wholesale marketplace", "samplingFrame": "12 English keyword searches on the cross-border distribution channel, first results page only, 10 platform-ranked rows per keyword. Other Supplymo studies use the same keyword frame, but were collected separately on different dates and are not matched offers.", "signalFields": [ "sellerDataInfo.qualityRefundWithin30Day", "sellerDataInfo.afterSalesExperienceScore", "productShippingInfo.shippingTimeGuarantee" ], "collectionWindow": "Single day, 2026-08-11 in China", "platformReferencesCheckedOn": "2026-08-12", "platformReferences": [ { "title": "1688 multilingual product-detail API", "url": "https://open.1688.com/api/apidocdetail.htm?id=com.alibaba.fenxiao.crossborder%3Aproduct.search.queryProductDetail-1" }, { "title": "1688 create-refund API", "url": "https://open.1688.com/api/apidocdetail.htm?id=com.alibaba.trade%3Aalibaba.trade.createRefund-1" } ], "writeOperations": "None. No order, payment, enquiry, messaging or logistics endpoint was called.", "ambiguityChecks": [ { "question": "Does sellerDataInfo describe a merchant or an individual listing?", "method": "Read the official field hierarchy and inspect whether the sanitized public sample contains a stable seller identifier that would permit merchant de-duplication.", "result": "The official schema places both values under sellerDataInfo. The public evidence deliberately omits seller identity, so repeated merchants cannot be identified.", "conclusion": "Scope unverified. Neither field is described as listing-level or merchant-level in the public finding." }, { "question": "What does a numeric zero in qualityRefundWithin30Day mean?", "method": "Distinguish a present numeric zero from a missing key, without deriving semantics from a correlation with another undocumented metric.", "result": "39 rows returned a numeric zero; 1 rows omitted the key.", "conclusion": "Numeric zero is left uninterpreted. Its unit, denominator, missing-data convention and connection to real refund outcomes were not verified." }, { "question": "What does an omitted shippingTimeGuarantee key establish?", "method": "Record hasOwnProperty for the key on every API response rather than converting an omitted key into a business conclusion.", "result": "The field was returned on 65 of 120 listings and was absent on the remaining 55.", "conclusion": "Only API-response omission is reported. This does not establish what a rendered website, app, description, another API surface or supplier conversation showed." } ], "fieldDictionary": { "keyword": "The English search term the listing was found under. Not a platform category.", "refundRateFieldReturned": "Whether the detail response contained the qualityRefundWithin30Day key at all, so an absent value can be distinguished from a zero value.", "qualityRefundRate30Day": "A numeric value returned as sellerDataInfo.qualityRefundWithin30Day. Its unit, denominator, merchant-versus-listing scope, missing-data convention and relationship to actual refund outcomes were not verified.", "afterSalesScoreFieldReturned": "Whether the detail response contained the afterSalesExperienceScore key.", "afterSalesExperienceScore": "A numeric value returned as sellerDataInfo.afterSalesExperienceScore. Its formula, time window and merchant-versus-listing scope were not verified in this study.", "shippingGuaranteeFieldReturned": "Whether the detail API response contained the productShippingInfo.shippingTimeGuarantee key. Presence or omission describes this response only, not website presentation.", "shippingTimeGuarantee": "The official product-detail API documents this as a dispatch-guarantee enum, for example shipIn48Hours. It is not a destination-delivery promise; null means the key was not returned by this response.", "hasSuperFactoryBadge": "Whether the search row carried the super_factory seller badge.", "hasPowerfulMerchantBadge": "Whether the search row carried the powerful_merchants seller badge." } }, "limitations": [ "This is a non-random sample: the first 10 API results for each of 12 English keywords, not a probability sample of 1688.", "The study measures whether named fields were present in one product-detail API response. It does not measure the presentation on a rendered website, app, description or other API surface.", "The public sample contains no seller identity, so 120 rows are not 120 distinct suppliers. Although the refund-rate and after-sales-score fields sit under sellerDataInfo, we cannot verify their merchant-versus-listing scope or de-duplicate suppliers.", "A numeric zero is reported only as an API-returned value. We did not verify its unit, denominator, missing-data convention or whether it represents any real refund outcome.", "The study did not test whether a seller would accept a return, repair an item, issue a refund or pay a return leg for any actual order.", "shippingTimeGuarantee is documented as a dispatch field. It does not establish international transit, customs, destination delivery or eligibility for a specific order.", "The 12 keywords are ordinary consumer goods in English. Categories that are heavier, regulated or made to order may display different after-sales terms and are not represented here.", "Collection occurred on one day, 2026-08-11. Platform responses and field definitions can change; this is not a trend study.", "The calls used the English cross-border distribution APIs. Buyers on a domestic 1688 surface may receive a different response or presentation.", "Nothing in this study shows wrongdoing by 1688 or any supplier. It identifies questions a buyer should verify before payment." ], "summary": { "listingCount": 120, "keywordCount": 12, "listingsPerKeyword": 10, "detailCallFailures": 0, "listingsWhereRefundRateFieldReturned": 119, "listingsWhereAfterSalesScoreFieldReturned": 120, "listingsWhereShippingGuaranteeFieldReturned": 65, "listingsWithNoShippingGuarantee": 55, "shippingGuaranteeValueCounts": { "shipIn48Hours": 64, "shipIn24Hours": 1 }, "distinctShippingGuaranteeValues": 2, "listingsWithZeroRefundRate": 39, "listingsWithNonZeroRefundRate": 80, "refundRateMedian": 0.00070108, "refundRateMax": 0.01075269, "afterSalesScoreMedian": 4, "badgeCounts": { "superFactory": 7, "powerfulMerchant": 28 }, "byKeyword": { "storage box": { "listings": 10, "withShippingGuarantee": 5, "zeroRefundRate": 0 }, "phone case": { "listings": 10, "withShippingGuarantee": 8, "zeroRefundRate": 5 }, "kids toy": { "listings": 10, "withShippingGuarantee": 7, "zeroRefundRate": 3 }, "led lamp": { "listings": 10, "withShippingGuarantee": 6, "zeroRefundRate": 7 }, "tote bag": { "listings": 10, "withShippingGuarantee": 5, "zeroRefundRate": 0 }, "ceramic mug": { "listings": 10, "withShippingGuarantee": 6, "zeroRefundRate": 4 }, "hair clip": { "listings": 10, "withShippingGuarantee": 4, "zeroRefundRate": 5 }, "pet bed": { "listings": 10, "withShippingGuarantee": 4, "zeroRefundRate": 1 }, "kitchen utensil": { "listings": 10, "withShippingGuarantee": 8, "zeroRefundRate": 2 }, "desk lamp": { "listings": 10, "withShippingGuarantee": 4, "zeroRefundRate": 4 }, "silk scarf": { "listings": 10, "withShippingGuarantee": 6, "zeroRefundRate": 5 }, "keychain": { "listings": 10, "withShippingGuarantee": 2, "zeroRefundRate": 3 } } }, "rows": [ { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.003350030309798041, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0007632547362682295, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": true, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.006553012850048636, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": true }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0007010779072824468, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.002953778239418333, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.003350030309798041, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.000946969696969697, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 3.3, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0010790396547073105, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0009674298613350532, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": true, "hasPowerfulMerchantBadge": false }, { "keyword": "storage box", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0005338078291814947, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "phone case", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0008372404554588078, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "phone case", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 3.3, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "phone case", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0008372404554588078, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "phone 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true, "afterSalesExperienceScore": 5, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "kids toy", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.001182033096926714, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": true }, { "keyword": "kids toy", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.002291556495681298, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": true }, { "keyword": "kids toy", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0005372011818426001, "afterSalesScoreFieldReturned": true, 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false, "hasPowerfulMerchantBadge": true }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.003136583974907328, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": true }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 3, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 3, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 5, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 5, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.005820721769499418, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn24Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": true }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 5, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "led lamp", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 5, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0074142724745134385, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 3.3, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.002294893861158921, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0011490950876185005, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.007042253521126761, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 2.6, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.010752688172043012, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 2.3, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0007199424046076314, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 2.6, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.006666666666666667, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0023439789041898623, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.00980392156862745, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 2.6, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "tote bag", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.002077562326869806, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 2.6, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "ceramic mug", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4.3, "shippingGuaranteeFieldReturned": false, "shippingTimeGuarantee": null, "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "ceramic mug", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0020429009193054137, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": true }, { "keyword": "ceramic mug", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.003336113427856547, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 2.6, "shippingGuaranteeFieldReturned": true, "shippingTimeGuarantee": "shipIn48Hours", "hasSuperFactoryBadge": false, "hasPowerfulMerchantBadge": false }, { "keyword": "ceramic mug", "refundRateFieldReturned": true, "qualityRefundRate30Day": 0.0035671819262782403, "afterSalesScoreFieldReturned": true, "afterSalesExperienceScore": 4, "shippingGuaranteeFieldReturned": true, 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